Shipping Policy

Shipping Methods and Regions: We ship orders via DHL courier service. We deliver throughout the Czech Republic and to most countries in the European Union, the United Kingdom, the United States, and other selected countries worldwide (the list of available countries is shown during checkout). If you wish to ship to a country that is not listed, please contact us and we will try to find a solution individually.

Delivery Times: We strive to dispatch orders as quickly as possible. In-stock items are typically shipped within 2 business days after payment is received. Delivery times depend on the destination: within the Czech Republic usually 1–3 business days, within Europe approximately 3–7 business days, and around 5–10 business days to the USA and other overseas destinations . These transit times are estimates and do not account for any delays at customs or unforeseen circumstances. If you need delivery by a specific date, please contact us in advance.

Shipping Costs: Shipping charges depend on the chosen delivery method, destination country, and the total weight/size of the package. The exact shipping fee will be calculated and displayed at checkout before you confirm the order. We may offer free shipping for orders over a certain value (if such a promotion is running, it will be indicated on our website). Our standard shipping method is DHL Express – the cost is tiered by zone (domestic, Europe, international). All shipping rates include insurance of the shipment against loss or damage in transit.

Pre-orders: If your order contains items marked as pre-order, the entire order will be shipped only when the pre-ordered items are in stock. The estimated dispatch date for pre-order items is indicated on the product page or will be communicated via email. If there is a delay in production or availability of a pre-ordered product, we will inform you; in that case, you have the option to wait for the later delivery or to cancel the order with respect to the delayed item and receive a refund for that item.

Customs and Import Duties: For shipments outside the EU, the recipient in the destination country may be subject to import duties, taxes, or fees (such as VAT or customs clearance fees). These potential additional charges are not included in our product or shipping prices and are the responsibility of the Buyer. Please check your country’s import regulations to find out what charges might apply to your purchase. We provide proper customs documentation (invoice with item values, etc.) with international shipments, but we have no control over any delays at customs or the amount of fees, if any, that may be charged.

Delivery Process: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the shipment’s progress on DHL’s website using this number. DHL delivers on business days, typically between 8:00 and 18:00. If the courier is unable to reach you, they may attempt re-delivery or leave a notice (in the Czech Republic and many countries, DHL also allows you to arrange an alternative delivery date or pickup location). If needed, you can communicate with DHL directly – a link and instructions are usually provided in the tracking email.

Failure to Deliver: It is the Buyer’s responsibility to ensure that the order can be delivered to the provided address. If a shipment is returned to us as undelivered (for example, due to an incorrect address or repeated absence of the recipient), we will contact you regarding the next steps. Upon your request, we can resend the package (additional shipping charges may apply for the new shipment), or if you no longer want the goods, we can withdraw from the contract and refund you the price of the goods minus the original shipping cost. Simply not collecting a package is not considered a valid contract cancellation on its own.

Damaged Shipment: We pack our products carefully, but in rare cases, a package may be damaged in transit. Please check the package upon delivery. If you notice visible damage to the parcel, ask the courier to record a damage report or refuse the delivery, and notify us immediately (preferably by email at info@laformela.com with details and photos). We will handle the issue with the carrier and arrange a prompt solution – typically sending you a replacement product or issuing a refund. If you discover damage or any problem with the order only after unpacking the items, please inform us as soon as possible. We will work with you to resolve the situation (filing a claim with the carrier, replacing the item, providing a partial refund, etc.) to your satisfaction.

Customer Support: If you have any questions about shipping or need special arrangements, please don’t hesitate to contact us at info@laformela.com or by phone. We are happy to provide you with the latest information on your shipment and will try to accommodate individual requests (such as address changes or expedited delivery) if possible.