FAQ

After placing an order, you should receive an order confirmation by email. If you do not receive it, please check your spam folder first, then contact us with the email address used at checkout.

If the order has not been packed or shipped yet, contact us as soon as possible. We will try to help, but once an order is in fulfilment or has been handed to the carrier, changes may no longer be possible.

If a product is sold out, use the notify form where available. We will use your request to contact you if the item becomes available again.

We ship to the Czech Republic, selected European countries, the United Kingdom, the United States, and other available destinations shown during checkout.

In-stock items are usually dispatched as quickly as possible after payment is received. Pre-order and made-to-order items follow the timing stated on the product page or in the product communication.

Once your order is shipped, you should receive tracking information by email. The carrier and tracking details depend on the destination and selected shipping method.

Use the Returns Form linked in the footer. Fill in your order details and the products you want to return, then submit the request for review.

Return eligibility depends on the product, its condition, and the applicable policy. Please review the Refunds & Returns page before sending anything back.

Refunds are processed after the returned goods are received and checked. Timing can vary depending on the payment provider and bank processing time.

Sizing information is shown on the product detail page where available. If you need help choosing a size, contact us before placing your order.

Care depends on the material and construction of the item. Follow the product care information supplied with the garment or accessory, and contact us if you need more specific guidance.

Made-to-order products are produced after your order is placed. Delivery timing can be longer than for in-stock items and should be checked on the product page.

Gift Cards are purchased like products and can be added to the bag in the selected amount. The available amount options are shown on the Gift Card product page.

Gift Card return eligibility may be limited. Please contact us before purchasing if you need clarification for a specific case.