Terms & Conditions

The current terms and conditions on laformela.com describe the contractual framework between LAFORMELA s.r.o. and buyers who purchase through the brand's e-shop. The document explains that purchases are concluded remotely via the website and that the terms form an integral part of the purchase contract.

Under the current terms, an order submitted through the website is a proposal to conclude a purchase contract. The seller accepts the order by dispatching the goods or by explicit email or phone acceptance. The terms also state that LAFORMELA may request additional confirmation, reject incomplete orders, or refuse to conclude a contract in justified cases, for example if goods are unavailable or the listed data are obviously incorrect.

The official terms provide that prices shown to consumers include taxes and fees. The seller may offer different payment methods depending on the order and is entitled to require a deposit in some situations. For non-cash payments, the obligation is fulfilled when the seller's account is credited, and the tax document may be issued in paper or electronic form.

The current document says delivery is carried out using the method selected by the buyer during checkout. Delivery times are communicated as approximate and depend on stock availability, payment and transport method. The terms also explain that the buyer must inspect the package on delivery and may refuse a shipment if the packaging shows signs of tampering.

The current terms confirm the standard 14-day withdrawal right for consumers in distance purchases, subject to legal exceptions such as bespoke goods or certain sealed items not suitable for return after opening. The buyer may withdraw by a clear statement, must send the goods back within 14 days, and receives a refund according to the rules set out in the current terms, including the limitation to the cheapest offered delivery method where a more expensive delivery option was selected.

The business terms refer buyers to the separate complaints procedure for detailed rules on defective performance and warranty-related claims. They also state that complaint handling is carried out by LAFORMELA via info@laformela.com.

The current terms note that personal data are processed in accordance with applicable data protection law and that more detailed information is contained in the separate personal data processing and cookies documents referenced by the brand.

The live terms explain that the content of the e-shop, including texts, visuals and design elements, is protected by intellectual property rights. They also state that concluded orders are archived for the legally relevant period and that the seller may amend the terms, without affecting rights and obligations that arose under earlier versions.